We hope that you are pleased with your purchase from Camtech Systems Ltd. However, we understand that there are occasions when you need to return goods to us.
Goods Faulty on Arrival :
If your goods are faulty on arrival, you have 7 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we will instigate a replacement unit to be dispatched, unless otherwise requested.
Goods Damaged in Transit :
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will instigate a replacement unit to be dispatched, unless otherwise requested.
Goods Faulty in Warranty Period :
If your goods develop a fault but it's more than 7 days since receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. All PaceBlade products are dispatched with a 2 year pick up and return warranty In some cases manufacturers provide a special full on-site service and / or telephone help facilities for your convenience which, of course, we recommend you utilise in order to correct the fault quickly.
Used Stock
Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused. Also, used stock is also excluded from the Distance Selling Directive.
If you have changed your mind :
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be 'as new' when returned to us. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at Camtech Systems Ltd, we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.
NEED TO REQUEST A RETURN?
Now you know our returns policy, you can request a return by login in to 'My Account' and clicking on the 'Returns Online' tab. The return form will prompt you to input all the information we need to know. We will process your request and issue a Return Merchandise Authorisation number (RMA#). Please note that we do not accept any returns without a RMA number. This process enables us to handle returns effectively and keep a high operational standard.
Any customer returning goods which are found not to be faulty or described incorrectly shall not be entitled to a refund of the shipping costs incurred in returning the goods to us and may have shipping charges deducted from any refund owing.
About returning products :
You are obliged by law to take reasonable care of the goods whilst they are in your possession. If you return your goods (unless faulty) or if you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale you should (as applicable) also return or retain the original packaging, together with all manuals, warranty cards and all accessories and documentation provided by the manufacturer.
Returns must be clearly marked with the RMA number and your full name and address to enable us to identify the goods (top right hand corner of the packaging). Please DO NOT write directly on the product packaging with pencil, pen or ink. Goods returned with an RMA number will take approximately 5 business days to be processed whereas goods returned without an RMA number will take up to 30 days to process.
If you request a replacement, we will ship your replacement after we have processed your returned product. We will create a credit note for your account to the value of the item(s) being returned and a new order will be created by us for the replacement item(s), which you can track from the 'My Account' section of our website. No funds will be taken from your credit card during this process unless express permission has been given.
Where you return goods to us, you may wish to consider insuring the goods that you are returning. We also suggest the use of a carrier that can provide a 'proof of delivery'.
Except in the case of manufacturer faulty or mis-described goods, shipping back to Camtech Systems is to be paid by the Customer. Where the goods are faulty or wrongly described, we shall either collect the goods from you or ask you to return the goods and refund you the reasonable shipping costs.
All returns are to be addressed as follows :
Camtech Systems Ltd.
Unit 12b, Dencora Business Centre
Trinity Hall Farm Industrial Estate
Nuffield Road
Cambridge
CB4 1TG.
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